CSR
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Important Results and Sustainability Performance in2023
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Words from the Management
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Sustainable Management
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Sustainable Governance
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Sustainability and Innovation
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Environmental Sustainability
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Common Prosperity and Growth
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Download Report
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互動專區
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影音專區

Materiality Analysis
The materiality analysis is conducted annually based on international sustainability standards and trends, including GRI Standards, SDGs, Sustainability Accounting Standards Board (SASB), and Climate-Related Financial Disclosures (TCFD) frameworks. Materiality issues from industry benchmarks are also collected and, together with the Company’s sustainable development goals and strategies, are used to assess the impact of sustainability issues. This dual assessment considers both external impacts and internal operational relevance. The collected information, data, and stakeholder communication outcomes serve as the basis for identifying materiality issues, which are discussed and confirmed in internal company meetings. Moreover, stakeholders' requests are addressed while formulating Acter's sustainability framework to outline sustainable development directions and strategy blueprints.
Materiality Analysis Procedures

Explanation and management policies for the degree of value chain involvement in materiality issues

Goals of Materiality Issues
Materiality issues | Management strategy | Linking with SDGs | Management Index and Goals | Achievement in 2023 | Short-term goal (2024) |
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Key Performance Index (KPI) | Goals of 2023 | |||||
Environmental policy and management system |
To ensure compliance with the latest environmental regulations and requirements, implement “environmental operational control procedures”, establish EHS goals and policy statements, and continuously improve the ISO energy and environmental management system. |
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Obtain management system certification | Compliance with domestic and foreign management standards | V Achieved ISO 50001:2018 ISO 14001:2015 |
Compliance with domestic and foreign management standards |
Per capita energy consumption | Lower than 4.58 GJ/ capita | The energy consumption per capital for the business headquarters was 4.33 GJ/capita. | Lower than the reference value | |||
Climate change and energy-saving effectiveness | Through an annual process of identification, analysis, calculation, reduction, and staying informed about international trends and benchmark learning, we effectively examine gaps in climate change management and continuously refine our approach, striving for progress and improvement. | ![]() ![]() |
Greenhouse gas emissions | An absolute reduction of 2% in total GHG emissions (Types 1 and 2); and an absolute reduction of 2% in other indirect GHG emissions. | V Achieved Types 1 and 2 emissions reduced by 14.29%; other indirect GHG emissions reduced by 5.88%. |
An absolute reduction of 5% in total GHG emissions (Types 1 and 2); and an absolute reduction of 5% in other indirect GHG emissions. |
Eco-friendly technologies |
Provide customers with eco-friendly, energy-saving solutions by applying green engineering technologies in projects, thus creating differentiation and enhancing industrial added value. | ![]() ![]() |
Achievements of green engineering projects | At least 7 | V Achieved 14 indicative green projects, estimated to achieve a total reduction of 11,283 metric tons of CO2e GHG emissions. |
At least 8 |
Talent attraction and retention | Devoted to recruiting, nurturing, and retaining outstanding talents, we attract and retain individuals by providing a competitive salary package, various benefits, and caring measures. | ![]() ![]() ![]() |
Employee participation rate in welfare activities. | Over 60% of participation rate. | V Achieved 100% |
Above 65% |
Internships and industrial-academic collaboration plans. | Cultivate at least 7 students. | V Achieved 13 students (9 interns during the semester, 1 during the summer, 1 during the academic year, and 2 students participated in industrial-academic training plans) whose retention rate after the internship ends was 67%. |
At least 8 individuals | |||
Comparison with base salary and salary adjustment situation. | Exceed the base salary with annual adjustments. | V Achieved Salary adjusted by 4.22% on average. |
Exceed the base salary with annual adjustments. | |||
Hire physically/ mentally challenged people and indigenous people. | Comply with and greater than statutory requirements. | V Achieved Accounted for 1.6% of all employees. |
Comply with and greater than statutory requirements. | |||
Promote women’s career development and enhance female workers’ long-term retention rate. | More than 20% of middle-level managerial positions are held by women. | V Achieved 23% |
Above 20% | |||
Career development, education and training | Develop employee evaluation and management guidelines, establish strategic talent cultivation plans, and adhere to the human resources (HR) training procedures of PDCA+PDDRO to continuously evolve, innovate and build a high-quality talent pool. | ![]() ![]() |
performance appraisal rate | 100% | V Achieved 100% |
100% |
Education and training achievement rate | Achievement rate is 100% | V Achieved 100% |
100% | |||
Professional skills achievement rate | Achievement rate above 86%. | V Achieved 89.43% |
Above 87% | |||
Education and training achievement rate | Satisfaction level above 82 | V Achieved Achieved a score of 88.04 points ahead of schedule |
Above 83 | |||
Human rights protection | Develop Acter's human rights policies as the highest guiding principles for human rights governance, establish smooth communication channels, and create a dedicated department to handle relevant affairs, respond to related issues, and provide assistance accordingly. | ![]() |
Human rights policy or procedures; employee training rate | Training rate is above 82% | V Achieved Achieved a score of 90.89% points ahead of schedule |
Above 83% |
Occupational health and safety |
Provide employees and subcontractors with optimal occupational safety education and training; and implement regular safety and health patrols to achieve accident prevention while enhance Acter’s disaster response capability. | ![]() |
Critical incident in the workplace | 0 critical incident in the workplace | V Achieved 0 case |
0 case |
Disability injury frequency rate | Below 1.5% | V Achieved 0% |
Below 1.3% | |||
Social participation | Create value for the common good with a focus on environmental sustainability, care for disadvantaged minorities, community empowerment, and the development of sustainable towns and villages." |
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Participate in social works and volunteer activities | Added a new item | V Achieved Added one social engagement volunteer project, "Dacheng Elementary School – Wheat Cabbage Cake DIY"; and continued with the existing three long-term volunteer activity projects. |
Will add a new item |
Supply chain management |
Developed the "Code of Conduct for Suppliers" to build a sustainable responsible supply chain; and, through green and local procurement, collaborate with suppliers to joint move towards sustainable operations. | ![]() ![]() |
New suppliers shall sign the “Letter of Commitment for Sustainability” | The suppliers signing rate is above 100% | V Achieved 100% signing rate |
100% |
Conduct supplier assessment and sustainable risk evaluation each year (suppliers receiving more than 80 points are classified as Class A suppliers) | The overall supplier rating is above 75. | 75.1 points. Already completed the rating of 101 key suppliers, among which 39% are Level A suppliers, 61% are Level B suppliers, and 0% are Level C suppliers. We have also targeted high-risk suppliers to initiate the “Supplier Cultivation Plan”. Through focused guidance, secondary audits, and other approaches, we assist them in complying with the Code of Conduct for Suppliers and obtaining ISO-related management system certifications to enhance their sustainability capabilities. |
Above 76 | |||
Visit important suppliers or suppliers with potential risks | Visit 3 suppliers. | V Achieved 4 suppliers |
Visit 3 suppliers. | |||
Green procurement &Optimization of local procurement. | With an increase comparing to the previous year. | V Achieved The amount reached NT$435.24 million, reflecting an increase of 15.5% compared to the previous year. |
With an increase comparing to the previous year. | |||
Optimization of local procurement. | The expenditure accounts for above 95%. | V Achieved The expenditure on local procurement reached 98.75% of the target ahead of schedule. |
Above 96% | |||
Customer services and management | Conduct customer satisfaction surveys on a regular basis; and, through reviews, analyses and improvement plans, continue to deepen customer relations. | ![]() |
Customer satisfaction survey | The average overall satisfaction level is above 90. | V Achieved 91.8 |
Above 90 |
Legal compliance | Continuously check and ensure the company's compliance with up-to-date regulations; and regularly conduct education and training on ethical and legal compliance awareness for employees. | ![]() |
Achievement rate of ethical and legal compliance awareness training | The training achievement rate is above 80%. | V Achieved 92.45 |
Above 83% |
Innovative technologies and services | Continuously enhance the company's R&D momentum and annually assess the investment and effectiveness of R&D expenses to ensure our competitiveness among industry players and in terms of green engineering R&D. | ![]() ![]() |
The proportion of R&D expenses to total revenue. | The R&D expenses account for more than 0.85% of the total revenue. | V Achieved 1.47 |
Above 0.88% |