Communication with Stakeholders
- Index
- Stakeholder
- Communication with Stakeholders
Communication with Stakeholders and Analysis of Materiality Issues
Acter values effective communication with our stakeholders. We ensure the transmission and disclosure of accurate, objective, and up-to-date information through various channels. Additionally, we actively seek and gather feedback and opinions from stakeholders, which helps us adjust our strategies and approaches to meet public expectations and demonstrate our social influence. Based on the five major principles of the AA1000SES:2015 (AA1000 Stakeholder Engagement Standard 2015) - impact, materiality, responsiveness, inclusivity, and completeness - we have identified seven key stakeholder groups: employees, shareholders/investors, customers, suppliers/subcontractors, government/competent authorities, schools/institutions, and community-based non-profit organizations. Below are the diverse communication channels utilized and the results achieved in 2023:
The company reports communication mechanisms and implementation results for stakeholders to the board of directors once a year. The result of 2023 has been reported to the Board meeting on Nov. 8, 2023.
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Stakeholders |
Importance |
Engagement method and Frequency |
Results of 2022 |
Chapter In Response Thereto |
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Employees |
Talents and innovation are the key factors that build Acter’s core competitiveness and an important foundation that lead us to sustainable operations. |
Labor-management coordination meeting (quarterly) |
4 meetings |
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Occupational safety and health committee (quarterly) |
4 meetings |
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Staff welfare committee (quarterly) |
4 meetings |
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Management and plenary meeting (at least each quarter) |
4 management meetings and 1 plenary meeting |
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The section of “Announcement” on Acter’s official website; and dedicated telephone line and email address (at any time) |
Received 0 complaint |
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Employee satisfaction survey (annually) |
The score was 84.56. In November 2022, an anonymous online questionnaire survey was conducted among all employees to assess their level of engagement and satisfaction. This survey aimed to understand the employees' work experience, analyze the company's strengths and opportunities, and continuously improve and enhance them based on the survey results. |
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Shareholders /Investors |
The long-term support of shareholders and investors is the driving force behind Acter's steady growth. We highly value and appreciate the resources contributed by every investor, and we are committed to fulfilling our obligations and providing them with returns in a sincere manner. |
Shareholders’ meeting (annually) |
4 corporate briefing sessions to report the Acter’s up-to-date operational and financial status to shareholders/ investors. Related information are disclosed on Acter’s official website. |
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Corporate briefing session (quarterly) |
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Annual report and CSR report (annually) |
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Official website investment section, and MOPS(Timely) |
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Telephone, fax and email(Timely) |
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Customers |
Acter highly values and actively listens to the voice of our customers. With a customer-centric approach, we strive to consistently enhance customer satisfaction and provide them with valuable solutions, making us a reliable partner. |
Customer satisfaction survey (semi-annually) |
The customer satisfaction level was 91.4, as determined through a survey conducted in accordance with the "Operating Procedures Governing Customer Satisfaction Level and Sustainable Improvements". Customers' feedback and opinions were collected, summarized, and specified in a report along with proposed improvement countermeasures. The performance is also continuously monitored and tracked to ensure sustainable progress. |
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Customer visits and sales meetings (timely) |
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Telephone, fax and e-mail (timely) |
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Suppliers/ |
Acter expects mutual support and cooperation with suppliers. We work together with suppliers to fulfill the tasks entrusted by customers, with attention to quality, schedule, and sustainable management. |
Suppliers visit (at least 2 suppliers each year) |
Visited 2 suppliers to ensure that its code of conduct comply with relevant regulations; and to exchange ideas on factory equipment, materials, production process and so on. |
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Toolbox meeting and occupational safety training (timely) |
Each day before launching the operations, Acter summoned subcontractors to carry out occupational safety promotions and inspection measures related to the work items; and filled in the record request form accurately. |
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Patrol and audit (daily) |
Each day, conducted safety and health patrols and inspections during the construction; filled out the record request form accurately; and checked if there was any violation or deficiency. |
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Suppliers evaluation (semi-annually) |
Evaluation rate reached 100%, including 18% of Level A suppliers and zero Level C/ disqualified supplier. Key suppliers were evaluated in accordance with “Procedures Governing Procurement and Materials” and the evaluation results were used as the basis for judging suppliers’ bidding qualifications and offering incentives thereto. |
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The section dedicated to suppliers on Acter’s official website; telephone, fax and e-mail (timely) |
Timely paid attention to suppliers’ implementation status. |
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Government/ Competent Authority |
Legal compliance is the foundation of our business operations. Acter strictly adheres to all regulations and laws to ensure compliance with the requirements of competent authorities and actively participates in government policies. |
Corporate governance evaluation (annually) |
Acter achieved a ranking in the top 5% for 8 consecutive years, and the related information has been published on MOPS and the Company's official website. Acter maintains regular communication with competent authorities and actively aligns its operations with government policies |
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Financial statements and important information (timely) |
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Participation in regulatory briefings, workshops, and associations (irregularly) |
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Official document, meeting, telephone and e-mail (timely) |
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Schools and Institutions |
Through industry-academia collaboration programs and internships, Acter actively establishes long-term partnerships with colleges and universities to cultivate industry talents. |
Internships and industry-academia collaboration programs (annually) |
11 students participated in internships during the semester, 1 student joined industry-academia collaboration programs, and 5 informative lectures were held. Acter continued to establish partnerships with National Taipei University of Technology (Taipei Tech), National Yunlin University of Science and Technology (YunTech), National Chin-Yi University of Technology (NCUT), and National Kaohsiung University of Science and Technology (NKUST). |
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On-campus recruitment events (annually) |
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Industrial-academic job-sharing session (irregularly) |
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R&D cooperation plan (irregularly) |
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Community Public Welfare Organizations |
To fulfill its role as a corporate citizen, Acter constantly engages in community care, establishes local connections, and proactively works towards the common prosperity and well-being of society. |
Project-based cooperation or visit (irregularly) |
In line with the four social welfare themes (environmental sustainability, caring for disadvantaged minorities, sustainable cities and communities, and community empowerment), Acter actively engaged in volunteer services and activities, fostering strong, friendly, and interactive relationships with social welfare organizations and schools. |
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| Volunteer services (annually) | ||||
| Contact window for corporate sustainability officer (timely) |